Terms and Conditions

Terms and Conditions

Find all your relevant terms and conditions below

CONDITIONS OF ENTRY

For the comfort, safety and enjoyment of all patrons, staff and participants, the following conditions of entry apply to all at Northcote Aquatic and Recreation Centre.

Patrons who fail to comply with any of these Conditions of Entry may result in refusal of entry to, or eviction from the premises without refund and any potential membership suspended or cancelled.

  1. An acceptable standard of behaviour is always expected of patrons. General Behaviour that puts users and staff at risk is not permitted. Foul, abusive, or offensive language or anti-social behaviour is not permitted.
  2. Patrons are not permitted to use the facilities of the venue if they are affected by any illicit drugs, alcohol or medications which may make it unsafe for them to use the facilities.
  3. No child under 10 years of age is permitted to enter the premises except where the child is supervised by a responsible adult aged 16 years or older. If unaccompanied by an adult a child may be refused entry at the discretion of Centre staff. Children under the age of 5 must swim within arm’s reach of a responsible person aged 16 years or older.
  4. The facility management promote a child safe environment. All patrons should adhere to the policy. If you would like more information, please contact the facility management team.
  5. All facility participants must meet attire standards set by management in both gym and aquatic spaces. All culturally sensitive clothing is accepted.
  6. The following items are Prohibited at Northcote Aquatic & Recreation Centre (NARC):
    1. Alcohol – Alcoholic beverages must not be taken into the venue.
    2. Smoking – This centre is a smoke-free venue – smoking (including the use of e-cigarettes) is not permitted within the venue or in the designated smoke-free areas outside.
    3. Objects considered to be a weapon.
    4. Dangerous or Toxic Substances.
    5. Illicit Drugs.
    6. Balloons, Confetti, or other decorative items without written consent from management.
  7. There are risks that arise from the facility, your use of the facility, your participation in any program and your presence at the facility. You enter NARC at your own risk. Subject to any rights you may have under law, we and any of our officers, employees and agents accept no liability of whatever description for any loss, injury or death which may occur at NARC. To the full extent permitted by law, you release and discharge us from all liabilities and claims arising out of your use of the facility.
  8. The use of cameras, video recorders or any other image recording device is prohibited within our facility, without written permission from Management. The use of mobile phones is strictly prohibited in change rooms.
  9. In the event that you suffer an injury or illness at the Centre, you consent to any first aid treatment that Centre staff may reasonably consider necessary or desirable.
  10. No pets or animals permitted in the Centre, with the exception of Guide Dogs and Assistance Dogs.
  11. Only Centre staff are permitted to conduct any programs and services.
  12. Secure lockers are available for your use. The Centre does not take responsibility for your personal items. If any items are left behind after your visit to the Centre, then the Centre will retain those items in its lost property area for a maximum period specified by the Centre. After the expiry of that period, those items will be considered abandoned and become the property of the Centre.
  13. You may be monitored or photographed as NARC uses CCTV and alarm security surveillance systems. Management reserves the right to use these images for purposes related to venue management as per the City of Darebin Surveillance Systems policy.
  14. Management reserves the right to close any part of the facility at any time.
  15. If you or any children accompanying you on the premises wilfully or through negligence cause damage to the premises or any property on the premises, you will be responsible for that damage.

NARC reserves the right to update, modify or change these conditions of entry from time to time. Any changes will be posted on our website and available at entry points to the Centre.

 

Conditions of entry to the facility (also displayed upon entry)

To maximise your enjoyment at the facility, please be aware of the following:

  • You must obey all signs displayed on the premises and follow all reasonable requests made or directions given by staff including in the event of an emergency.
  • While visiting Northcote Aquatic and Recreation Centre (NARC) please show respect to all staff, other patrons and the facility.
  • No child under 10 years of age is permitted to enter the premises except where the child is supervised by a responsible adult aged 16 years or older. If unaccompanied by an adult a child may be refused entry at the discretion of Centre staff. Children under the age of 5 must swim within arm’s reach of a responsible person aged 16 years or older.
  • We ask you take your own safety and the safety of any person(s) in your care.
  • We have a zero tolerance to violence and abuse any person behaving inappropriately or in an offensive manner towards staff or patrons will be instructed to leave with refund. We also reserve the right to suspend or cancel an existing membership.
  • Visitors will be refused entry to the centre if carrying glass, alcohol, weapons or drugs.
  • Visitors to the centre will be refused entry if thought to be under the influence of drugs or alcohol.
  • This is a non-smoking facility; this includes vapes and other e-cigarette devices.
  • All visitors within the centre need to meet attire standards set by management in both gym and aquatic spaces.
  • CCTV and alarm systems are used at the facility. Please note, images are used by NARC’s management as per the City of Darebin’s Surveillance Systems policy.
  • Participating in any activities in the centre is at your own risk. Staff are trained in first aid, and by entering you are consenting to receiving first aid by staff if they deem it appropriate.
  • We welcome you to create memories at NARC, however the use of the use of cameras, video recorders or any other image recording device is prohibited.
  • The use Mobile phones is strictly prohibited in all toilets and changerooms.
  • No pets or animals permitted in the Centre, except for Guide or Assistance Dogs.

AQUATIC AREA CONDITIONS OF ENTRY & USE

Northcote Aquatic and Recreation Centre (NARC) requests that patrons abide by the following conditions of use when swimming at our Centre to promote a safe environment and positive experience for all.

  • Children under 10 years of age must be actively supervised by a responsible adult aged 16 years or older to all times. If unaccompanied by an adult a child may be removed from water at the discretion of Centre staff.
  • Children under the age of 5 must swim within arm’s reach of a responsible person aged 16 years or older.
  • Please ensure you (and your children) shower in the designated pre-rinse areas prior to entering any body of water.
  • Please always follow the direction of Centre staff including in the event of an emergency.
  • No food or drink (except water) is to be consumed in or near pools.
  • Please observe all signage within the facility and please note the following rules apply:
    • No bombing or flips.
    • No balls or similar item.
    • No running.
    • No rough play or shoulder rides.
    • No photography (including video & mobile phone cameras) without NARC’s management’s consent.
  • Lap lane etiquette is to be followed at all times; Pick a lane that suits your speed, keep to the left and keep the ends of lanes clear for turning.
  • Please wear appropriate swimming attire, underwear, see-through clothing, nappies, boxer shorts and cotton outerwear are not permitted. Culturally sensitive clothing is accepted.
  • The Centre does not take responsibility for your personal items. Secure lockers are available for your use.
  • The use of cameras, video recorders or any other image recording device is prohibited within our facilities.

 

WARM WATER POOL CONDITIONS OF USE

  • Please ensure you shower in the designated pre-rinse areas prior to entering any body of water.
  • Warm water Pool is a designated space for 18+ patrons only.
  • Children under 18 are not permitted to use the warm water pool unless approved by a medical professional.
  • Casual patrons must obtain a Spa, Sauna, Steam band from reception prior to use.
  • Please respect the equipment provided.
  • Please respect those around you. Avoid splashing and inconsiderate behaviour.
  • No lap swimming please.

 

SAUNA/STEAM ROOM CONDITIONS OF USE

  • The use of the sauna and steam room is strictly for people aged 18+.
  • Casual patrons must obtain a Spa, Sauna, Steam band from reception prior to use.
  • If you are pregnant, have a serious health condition, or if you have any other concerns, we recommend consulting your doctor prior to use.
  • Please shower in the designated pre-rinse space prior to use.
  • Remain seated and sit on a towel at all times. Exercise is not permitted in the Sauna or Steam Room.
  • Please stay well hydrated and consult a staff member in the event you feel unwell.
  • We recommend usage of the Sauna and Steam Room is limited to a maximum of 15 minutes at a time.

 

SPLASH PARK CONDITIONS OF USE

  • Please ensure you shower in the designated pre-rinse areas prior to entering any body of water.
  • Children under 10 years of age must be actively supervised by a responsible adult aged 16 years or older to all times. If unaccompanied by an adult a child may be removed from water at the discretion of Centre staff.
  • Use of the slide is limited to one person at a time unless the supervising adult is accompanying a child down the slide.
  • Please always follow the directions of centre staff.
  • Please do not climb on the play structure, use it as it was intended.
  • No running, rough or disruptive behaviour is allowed on or around the play structure.

 

NARC HYGIENE STANDARDS

  • Please ensure you (and your children) shower in the designated pre-rinse areas prior to entering any body of water.
  • Don’t swim if you (or your child) have suffered diarrhoea or vomiting in the past two weeks.
  • Infants and toddlers and incontinent patrons must wear close fitting swimwear and nappies designed to prevent contamination of the swimming pools.
  • Please wash your hands with soap and water after visiting the toilet or changing a nappy.
  • Please ensure dirty nappies are disposed of in sanitary bins provided. Please use designated changing rooms for changing nappies.
  • All swimming attire is to be tight fitting. Saggy or loose-fitting garments will not be permitted. Underwear, see-through clothing, nappies, boxer shorts and cotton outerwear are not permitted.
  • Avoid drinking or swallowing pool water.
  • Please notify a staff member immediately if a fecal incident does occur.

HEALTH CLUB CONDITIONS OF ENTRY & USE

Northcote Aquatic and Recreation Centre (NARC) welcomes all fitness levels and abilities. We encourage all members and guests abide by the following conditions of use and if needed seek advice from our experienced health club team.

  • Please ensure a towel is carried and used for the duration of your workout. NARC reserves the right to refuse entry to those without a towel.
  • Please wipe down equipment with sanitised wipes provided after use.
  • Patrons can access the Health Club at 18 years of age. Age 12-17 patrons MUST be a member and receive a safety induction from a qualified staff member prior to use.
  • Appropriate activewear and appropriate enclosed footwear are to be worn at all times.
    • inappropriate footwear includes and is not limited to: Flip flops, Slides, Ugg boots, Birkenstocks and barefoot.
    • Inappropriate clothing includes and is not limited to: Denim and Business attire.
  • No reserving machines or equipment.
  • Please ensure all weights and equipment are returned after use.
  • The Centre does not take responsibility for your personal items. Secure lockers are available for your use.
  • No food is to be consumed in the Health Club.
  • Please take care of our equipment and do not drop any weights.
  • The use of cameras, video recorders or any other image recording device is prohibited within our facilities.
  • If you are unsure how to use a piece of equipment, please ask one of our friendly staff members for help.

GROUP FITNESS CONDITIONS 

Northcote Aquatic and Recreation Centre (NARC) welcomes all fitness levels and abilities. Classes and Instructors are subject to change at short notice. We ask you abide by the following conditions for a safe and enjoyable experience.

  • Please ensure a towel is carried and used for the duration of your workout.
  • Please ensure you book online prior to attending.
  • Please ensure you arrive at least 5 minutes prior to your class, staff have the right to refuse entry to late comers. once the class starts your instructor may not allow access.
  • At the conclusion of each class please thoroughly wipe down equipment with the sanitary wipes provided and return into the appropriate storage area.
  • Appropriate activewear and appropriate enclosed footwear are to be worn during all classes.
    • inappropriate footwear includes and is not limited to: Flip flops, Slides, Ugg boots, Birkenstocks and barefoot.
    • Inappropriate clothing includes and is not limited to: Denim and Business attire
  • The Centre does not take responsibility for your personal items. Secure lockers are available for your use.
  • If you are currently pregnant or have any injury concerns, please speak to the instructor prior to the class commencement.
  • Children are not permitted in the studios while a class is in progress.
  • Please ensure you remain hydrated and bring a water bottle to each class.