Manage your membership
Cancellations, Suspensions & Freezes
Cancellations
Looking to cancel your membership with us?
A 28-day cancellation notice is required for all Membership Types including Learn to Swim Accounts. Your cancellation notice period will begin on the date you submit a membership cancellation form.
If you wish to cancel your membership, you may register notice by:
– Completing a cancellation form online
– Dropping by in person and completing a Cancellation Form with a member of our Member Services team
If you wish to cancel your membership, you may register notice by filling out the forms below
To cancel a NARC membership, complete this form
To cancel a Swim Bright (Learn to Swim) enrolment, complete this form
Please note
1. You will be responsible for final payments of the Membership Dues that fall within the 28-day cancel period
2. Freeze requests are not permitted during the 28-day Cancellation period
3. Payment of any past due balance is required prior to a cancellation request being actioned
4. Cancellation due to medical reasons should be flagged with our Member Services team for special consideration
Upon receipt of your cancellation form, a member of our customer service team will be in contact to confirm the details of your cancellation including final payment dates.
Please contact us at northcotemembership@northcoteaquaticreccentre.com.au or 03 9088 4600 for assistance with cancelling your account.
Suspensions & Freezes
Need to pause your membership?
We refer to this process as a membership “suspension” or “freeze” period.
All Memberships with the exception of Swim Bright (Learn To Swim) are entitled to up to 12-weeks of complimentary membership freeze (per calendar year). All freezes are available in minimum blocks of one-week periods.
Please note
– You will not be able to use the Facility and its services while your membership is frozen.
– Members are not eligible for freeze periods during their 28-day Cancellation Notice.
– A freeze period cannot be initiated whilst there is a negative balance on your account.
– No freeze period will be actioned retroactively.
– If you require freeze periods beyond your initial 12-weeks per calendar year, you can do so at a cost of $2.50 per week.
If you wish to suspend or “freeze” your membership, you may do so by:
a. Logging in to your client portal and setting up a freeze
b. Notify us of your request in writing or by contacting a member of our Customer Service team
Please contact us at info@northcoteaquaticreccentre.com.au or 03 9088 4600 for assistance with freezing your account.
In the event of injury or incapacity, a medical suspension can be applied at no cost to the member for a set period of time. A medical certificate is required for medical suspensions. Northcote Aquatic and Recreation Centre reserves the right to reject any medical suspensions if deemed necessary.
If your freeze period ends between direct debits payments, a pro-rata will be charged on the direct debit that occurs before your freeze ends. The pro-rata payment will include the amount of days from your freeze end through to the next direct debit period, charged at your normal daily membership rate.
Swim Bright (Learn to Swim) members are entitled to up to 4-weeks of complimentary freeze (per calendar year).
Freezes are available in minimum blocks of one-week periods.
Note that:
– You will not be able to use the Aquatic areas and its services while your Swim Bright membership is frozen.
– Swim Bright members are not eligible for freeze periods during their 28-day Cancellation Notice.
– A freeze period cannot be initiated whilst there is a negative balance on your account.
– No freeze period will be actioned retroactively.
– The maximum freeze time allowed for Swim Bright members is 4 weeks (per calendar year). There is no option to freeze beyond this period.
If you wish to suspend or “freeze” your Swim Bright membership, you may do so by:
Contacting our aquatics team at aquatics@northcoteaquaticreccentre.com.au or giving us a ring at 03 9088 4600
Please follow these steps:
*Option not available for Swim Bright members.
1. Log in to Client Portal using your account email/password
2. In the member portal, go to > Contract details
3. Under contracts, go to your> Active contract
4. Then select > Freeze contract
5. Select the appropriate freeze option (free/paid)
6. Select a freeze start date, end date
7. Confirm reason for freeze using the dropdown menu
8. Select > Confirm
Once you have completed these steps. A confirmation message will be sent to the email address on your account to confirm the freeze period you’ve set up. Note that you will not receive a message as your freeze ends.